A Bell Canada customer has been ordered to pay $4,000 by the Quebec Human Rights Tribunal for “discriminatory language” he used in a 2016 phone call with a customer service agent, according to Blacklock’s Reporter.
The customer called to cancel his Bell service. The customer service representative, Mohamed Jied, told the customer his first name, causing the conversation to “degenerate significantly,” according to a Tribunal account of the recording.
The two individuals started hurling insults at one another.
“Get f—ed, okay? Young man, f— you …,” Jied is heard saying. The caller replies: “You are all terrorists. That is guaranteed.”
Jied was fired six days after the conversation but successfully appealed the decision at a Feb 5. labour board hearing and the case went before the Quebec Human Rights Tribunal.
“The words spoken cross the high threshold required in case law to constitute a discriminatory infringement of Mr. Jied’s right to dignity,” the Tribunal continued.